Privacy Policy
Tap Tech Plumbing – Your Privacy Matters
Last Updated: November, 2025
1. Introduction
At Tap Tech Plumbing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our plumbing services, visit our website, or interact with us in any way.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information
We may collect the following personal information when you request our services:
- Full name and contact information (phone number, email address)
- Service address and property details
- Billing and payment information
- Service history and preferences
- Communication records and correspondence
Property Information
To provide effective plumbing services, we may collect:
- Property type and age
- Plumbing system details
- Photos of plumbing issues or installations
- Access instructions and emergency contact information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To schedule appointments, perform plumbing services, and complete your service requests
- Communication: To contact you regarding appointments, service updates, and follow-ups
- Billing: To process payments and maintain financial records
- Improvement: To improve our services and customer experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Safety: To ensure the safety of our technicians and customers
- Marketing: To send promotional materials and special offers (with your consent)
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors
- Scheduling and dispatch software providers
- Accounting and bookkeeping services
- Marketing and communication platforms
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encrypted data transmission
- Regular security assessments and updates
- Limited access to personal information by authorized personnel only
- Employee training on data protection and privacy
Please Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine our retention periods include:
- The duration of our business relationship with you
- Legal and regulatory requirements
- Tax and accounting obligations
- Warranty and service guarantee periods
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request a copy of your information in a portable format
To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
- Provide personalized content and advertisements
You can control cookie preferences through your browser settings. However, disabling cookies may limit some website functionality.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information held by businesses
- The right to opt-out of the sale of personal information
- The right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us using the information below.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Tap Tech Plumbing
Email: taptech.plumbing.services@gmail.com
Phone: +61 404 214 144
Address: Sydney, New South Wales, Australia
We will respond to your inquiry within 30 days of receipt.